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The Customers have the possibility to make all their orders through the web site: www.louibiza.com.
Each Customer declares to be in full capacity for using credit cards, and that these have enough funds to cover all the expenses resulting from the purchase of products through www.louibiza.com.
When pressing the button "Pay" during the purchase process, the member declares to fully and unreservedly accept all these General Sales Conditions.
The data registered by LOUIBIZA constitutes the proof of the transactions made between LOUIBIZA and the members of its Private Community. LOUIBIZA will confirm the order by sending an e-mail.
The contractual information is presented in Spanish language and will be confirmed at the latest at the time of delivery.
The prices of our products include all taxes, but no transport costs.
The minimum purchase is 0,1€ (excluding sending costs or other expenses).
LOUIBIZA reserves the right to modify its prices at any time, but the products will be billed on the rates in force at the time of the order entry (subject to the product availability), except for evident typographical error.
The products remain the property of the supplier until the payment of the whole amount is completed.
LOUIBIZA reserves the right to reject an order from any member with whom it has a dispute.
LOUIBIZA will do everything possible to please all Customers in demand for products.
In case of unavailability of the product after the order has been made, the Customer will be informed via e-mail of its cancellation.
In case of cancellation, the rapidity of the refund to the Customer's bank account will depend on the kind of bank card and the conditions of each bank. These periods are specified in the clause "Delivery".
For your security LOUIBIZA has trusted in the payment system through credit card to a payment gateway.
The bank details entered are encrypted and transmitted securely to the bank servers, and then are verified with the issuing bank to prevent fraud and abuse.
This procedure of data insertion is guaranteed by the encryption technology SSL (Secure Socker Layer) -128 bits, one of the most advanced and effective protection systems available, thanks to which, no third party will have access via Internet to this information regarding bank details introduced by the Customer.
Only the Bank and PayPal can access the bank details associated to this payment methods, thus, LOUIBIZA does not know nor register this data during the payment transaction.
All the products sold may be returned within 7 days from the delivery date, in accordance with the provisions of the Spanish Law on Retail Trade (Ley de Comercio Minorista española).
Previously, the Customer shall indicate his/her intention by e-mail. LOUIBIZA will answer with another e-mail specifying the precise instructions to return the product.
Return expenses will be paid by the Customer.
The refund in the Customer's bank account as a consequence of this return will be made within 7 days from the reception of the products by LOUIBIZA.
The return will not be possible in any case if the products were clearly used.
The products must be returned imperatively properly protected in their original packaging, in perfect condition (not damaged or soiled by the customer) with all accessories, instructions and documentation. They will be sent to the address specified by LOUIBIZA in the instructions for the return of the product sent via e-mail.
In the event that the return were not accepted by the supplier for understanding that the product whose return is intended had been used, these products will remain in the distribution warehouse to be picked up by the customer, for a period not exceeding to thirty days from its return.
The packages that does not have any attachment that allows the identification of the sender (order number, name, address, ...) may not be returned either.
The costs and risks associated to the return of the product will be on the sender's account, who shall send them securely and with the guarantees needed for the product to be back in perfect condition.
The returns of the products can be done through www.louibiza.com for the same amount for which they where purchased. Once the returned product/s are received, LOUIBIZA will verify they are in good condition and will proceed to refund the paid amount minus the sending costs, independently of the price of the returned product.
Any person returning a product will receive an e-mail informing of the refunded amount.
The guarantees and after-sales services will be governed by the Legislative Royal Decree 1/2007 of November 16th (Real Decreto Legislativo 1/2007 de 16 de noviembre) which approves the text of the General Law for the Defence of Consumers and Users (Ley General para la Defensa de los Consumidores y Usuarios). According to this rule, the seller must deliver the consumer and user products which comply with the contract, responding to him/her for any lack of conformity. The consumer and user has right to the reparation of the product, its substitution, price reduction or termination of the contract.
LOUIBIZA may not be considered liable for the breach of the contract in case of the breaking or unavailability of the product, Force Majeure, disruption or total or partial strike, specially of the post services and means of transport, and/or communications, flood or fire. In case of dispute, the member shall be addressed first to LOUIBIZA to obtain a friendly solution.
The Tribunals of Madrid (Tribunales de Madrid) have exclusive competency. These general sales conditions will be interpreted in the Spanish language and according to the Spanish Law. Any dispute which may arise by reason of its validity, interpretation or execution will be submitted to the Courts of Madrid, to which exclusive jurisdiction is expressly made.
LOUIBIZA reserves the right to modify the general sales conditions without prior notice and may change, delete or add both the contents and services provided through them and the form they are presented or located in its servers.
These changes shall be accepted by the User every time when making a purchase effective through www.louibiza.com.
The members of the "Private Community of www.louibiza.com" who are not in agreement with the modifications of the general conditions must notify it, and from the date on which the new version is effective, they shall no longer use the services on www.louibiza.com. In the event that any of the terms of the general conditions were illegal or unopposable, it will be null and void and it will apply what agreed between the parties or in its absence, what established in the Spanish Civil Code (Código Civil Español).